When members understand their care, they follow through.
HEDIS gaps don’t close because members don’t care. They close when members understand what their doctor said, know what to do next, and have a family that’s helping. VisitRecall drives all three.
The gap isn’t motivation. It’s comprehension.
Your members leave their doctor’s office and forget 40–80% of what they heard. The screening that was recommended, the follow-up that was scheduled, the medication that was adjusted — it fades. Not because they don’t care, but because medical visits are overwhelming and the information is complex.
The result: open gaps, missed screenings, avoidable ED visits, and members who fall out of the care journey entirely. You spend millions on outreach trying to pull them back in. What if the visit itself did more of that work?
Health literacy is the key to closing gaps
After every visit, VisitRecall gives your members a clear, plain-language summary of what their doctor discussed. Every medical term explained. Every next step laid out. Every screening recommendation captured — not buried in a portal they’ll never check, but right in their pocket.
When members actually understand what A1c means, why their provider wants a colonoscopy at 45, or what “follow up in 3 months” actually requires of them — they’re dramatically more likely to act on it. Comprehension drives compliance. Always has.
Activate the family. Close more gaps.
For your most complex members — aging adults managing multiple chronic conditions — the member alone isn’t closing those gaps. It’s the daughter who drives them to appointments. The son who manages the medications. The spouse who asks “What did the doctor say?”
VisitRecall lets members share visit summaries with family in one tap. Now the caregiver who wasn’t in the room has full context: what was discussed, what needs to happen, and when. They become an active partner in closing care gaps — helping schedule screenings, following up on referrals, and keeping the member on track.
This isn’t just gap closure. It’s what keeps members in their homes and communities longer.
Follow-ups and screenings that actually get scheduled
The provider says “schedule a follow-up with cardiology in three months” and the member says “okay.” Three months later: nothing.
VisitRecall’s Up Next feature automatically turns provider recommendations into a clear action plan. We help the member get it scheduled, remind them when it’s time, and share the visit summary with the next provider so there’s real context before the appointment even starts.
Every screening that gets scheduled, every referral that gets completed, every follow-up that actually happens — that’s a gap moving toward closure. Not because you chased them with a mailer. Because the member understood why it mattered and had the tools to follow through.
The downstream impact
HEDIS gap closure
Members who understand their care and have follow-up tools are more likely to complete screenings, fill prescriptions, and show up for referrals.
Reduced avoidable utilization
When members and families understand discharge instructions and next steps, you see fewer avoidable readmissions and ED visits.
Caregiver activation
Family members become force multipliers for care management — informed, engaged, and equipped to help.
Member satisfaction
Members who feel informed and supported rate their care experience higher. Better CAHPS. Better retention.
Let’s talk about what VisitRecall can do for your members.
We’d love to show you how health literacy and family activation drive the outcomes you’re measuring.
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